Ticket-Hotline:  +49 4521 8001-0
  Opening hours:  Mon - Thu | 9:00 - 12:00 o'clock

General terms and conditions

1. principles of business relations

The business relations between the "Neue Eutiner Festspiele gGmbH" (hereinafter referred to as NEF) and its customers are characterised by the special features of a cultural event and an open-air stage. In addition to the individual contractual agreements, these General Terms and Conditions apply to them.
Only journalists from radio and television stations, print and online media as well as film production companies report on the NEF.

2. venue

The venue is situated in a unique natural setting, in the middle of the listed castle garden. The garden is to be loaded as little as possible. Permanent buildings, barriers and paths are adapted to this goal. Signage and lighting are reduced to a minimum. The venue is an open-air stage, the grandstand and the stage are not covered. To protect the instruments, the orchestra pit is covered with an acoustic tarpaulin, which can also be opened depending on the weather conditions; the decision about this is made at short notice by the performance management.

3. admission tickets/conclusion of contract

The reservation or ticket purchase is a binding offer. Admission tickets entitle the holder to visit the event printed on the ticket and to claim the specified seat. If an admission ticket is sold twice, the visitor will be provided with an equivalent replacement seat. If this is not possible, the admission fee will be refunded. There is no further entitlement. When purchasing discounted tickets, proof of entitlement to a discount (student ID card, severely disabled pass, etc.) must be presented in addition to the admission ticket.

4. order and purchase of admission tickets

It is possible to book tickets online via the Internet, reserve tickets by telephone at the box office or by post. You can also purchase tickets personally from us at the box office (Alter Bauhof 11, D-23701 Eutin) or from any ticket agency affiliated with Comfortticket Karten- und Vertriebsservices GmbH. If you make a reservation, we will send you a confirmation of your reservation after we have received your order, which will also constitute a request for payment with a payment deadline of 14 days. After receipt of the full payment amount (including shipping costs, if applicable), the tickets will be sent to you by e-mail or by post (uninsured). Please note that due to letter delivery times, we can no longer send orders at short notice by post. If the reserved tickets are not paid for within 14 days, your reservation will automatically expire. If your payment is received by the Neue Eutiner Festspiele gGmbH only 5 days before the performance, the tickets will be deposited at the box office.

5. order at short notice

If you would like to purchase tickets 1 to 7 days before an event, you can purchase them in our online shop www.eutiner-festspiele.de, pay online and print them out yourself (print@home). Alternatively, you can reserve tickets by telephone at our box office at (04521) 8001-0 and pay at the box office in the Opernscheune (Alter Bauhof 11, D-23701 Eutin) at least 1 hour before the start of the event and pick them up personally. Tickets that have not been picked up in time and reserved will automatically be released for sale again.

Please check immediately whether we have sent you the correct tickets for the desired performance. For all payments and queries, please always quote the order number, customer number (if available) and your full name.

6. return/exchange/right of withdrawal

Tickets cannot be returned or exchanged.
For expired tickets, no entitlement is granted. Cast changes are reserved and do not entitle to the return of purchased tickets.
Replacement certificates for lost tickets can only be issued if the day, the row and the seat number can be proven. For reprints we charge € 4.00 per ticket. With the issue of a replacement certificate, the original ticket loses its validity.

7. wheelchair user

Wheelchair spaces are available for wheelchair users, which are limited for safety reasons. Only a limited number of wheelchair and disabled parking spaces are available. If these spaces are allocated, only a transport permit can be issued.

8. parking spaces

Parking is available within walking distance of the Alter Bauhof/ Opernscheune/ Schlossgarten area. Before you arrive, please inform yourself about the appropriate parking facilities in the vicinity of the event via our website www.eutiner-festspiele.de. Please note that you may have to allow some time to get from your chosen parking lot to the Seebühne in the Schlossgarten.

9. special features/regulatory regulation

The events are not suitable for very young children. Pushchairs, baby bags and similar objects are not allowed in the auditorium. Dogs are not allowed in the auditorium. During the performance, photography and the recording of sound and images are prohibited for copyright reasons. Mobile phones must be switched off during the event. Visitors may be expelled from the venue in the event of non-compliance. Pyrotechnic objects may not be brought along. A security check may be carried out on admission. Smoking is not permitted in the stands, even during breaks, for fire safety reasons. Smoking areas are available near the grandstand.
Disturbances, especially if they prevent the start or lead to the cancellation of an event, oblige the disturber to pay compensation to the NEF.
We recommend our guests to prefer rainproof clothing, but not umbrellas, as they impair visibility and acoustics.

10. cancellation or termination of an event

The NEFs are committed to playing in all weathers. Due to the character of the open-air stage, this is not always possible. The organiser therefore reserves the right to postpone the start of a performance by up to 1 hour, to interrupt the performance or to cancel it in the event of bad weather and/or danger to the performers and/or the audience and/or in the event of feared damage to equipment, in particular musical instruments and event technology.

Cancellations may be made at the earliest, immediately before or after the start of the event.

If a performance (e.g. in case of extreme weather conditions) has to be cancelled before the start of the event, reimbursement will be made exclusively using the form provided for this purpose. The original admission tickets and the fully completed refund form must be sent (inwards) within 7 days of the day of the event to the

New Eutin Festival gGmbH
box office
Old building yard 11
D 23701 Eutin

to send.

Forms are available at the map office and can be downloaded from our website www.eutiner-festspiele.de Only completely sent refund forms and enclosed original admission tickets will be considered received and processed on time. Cash payment is not possible. A later refund after the aforementioned deadline is not possible. Shipping costs will not be refunded.

If a performance is played and has to be cancelled before the break (e.g. in extreme weather conditions), there is no entitlement to payment of the entrance fee. The refund will be made using the above form, whereby only the options "voucher" and "donation" will be granted.

If a performance is played and then has to be cancelled (e.g. in extreme weather conditions) during or after the break, there is no right to a refund.

11. references and links

NEFS is not responsible for any contents linked or referred to from his pages - unless he has full knowlegde of illegal contents and would be able to prevent the visitors of his site from viewing those pages.
NEF hereby expressly declares that at the time the links were created, no illegal content was discernible on the linked pages. NEF has no influence whatsoever on the current and future design, content or authorship of the linked pages. Therefore they dissociate themselves hereby expressly from all contents of all linked/connected sides, which were changed after the link setting. This statement applies to all links and references set within the own Internet offer, as well as to external entries in guest books, discussion forums and mailing lists set up by the NEF. For illegal, incorrect or incomplete contents and in particular for damages arising from the use or non-use of such information, the provider of the page to which reference is made shall be solely liable, not the party who merely refers to the respective publication via links.

12. damages

Claims for damages arising from positive breach of contract, culpa in contrahendo and tort are excluded unless NEF, its legal representative or its vicarious agents have acted with intent or gross negligence.

13 Recognition of the General Terms and Conditions

With the purchase of admission tickets, the General Terms and Conditions are accepted.

14. data protection

Personal data of the customer will only be collected, processed or used if the customer has consented or the Federal Data Protection Act (BDSG) or any other legal provision orders or permits it.
The NEF may process and use personal data of the customer which are necessary to establish or change a contractual relationship in accordance with these General Terms and Conditions including its content, insofar as this is necessary for advertising, customer consulting or market research for its own purposes and the customer has consented.

15. legal validity of this exclusion of liability

If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

16. place of jurisdiction

Place of jurisdiction is exclusively Eutin.

Status: June 2018

Please note that only the German version of the General Terms and Conditions is valid. The English translation is for convenience only.

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